Many of Leaf’s products have sold out promptly after their release. The company understands, however, that unopened packs, boxes and even cases of its brands regularly trade on the secondary market, sometimes years after their initial release. Due to this fact, it is Leaf’s policy to address all customer service inquiries up until 12 months following a product’s release and only for the original purchaser of the sealed product (from authorized Leaf Dealer / Distributor). After one year, however, it becomes exceedingly difficult to maintain replacement inventory. Also, unopened product that is more than one year old is subject to unforeseen damage due to excessive handling, which is out of Leaf’s control.
It is Leaf’s policy to replace cards that show evidence of factory damage as they come out of packs or boxes. Leaf officials believe in delivering to its customers just what they paid for. However, Leaf cannot be responsible for replacing cards that show minor indications of wear or cards that are purchased after they’ve been removed from packaging.
We request that customers with any issues please fill out the Customer Service Request Form prior to sending in your card. Please include the card information; what is wrong with it; and a JPEG of the damaged card if possible. This will allow us to assess the damage and research if we have a replacement card for you. We cannot guarantee that we will have an identical replacement card for you – especially if it’s a multi-colored memorabilia swatch card – but we will send you the best card we have in our replacement inventory to make up the difference.
