LEAF TRADING CARDS
CUSTOMER SERVICE POLICY
Leaf Trading Cards seeks to ensure that all of its customers are satisfied with its products. If any of Leaf’s cards are damaged in packaging, please contact CS@LeafTradingCards.com. Customer Service is not available by phone to insure we handle issues with complete focus in the order received.
(For redemption questions, please visit this page)
Many of Leaf’s products have sold out promptly after their release. The company understands, however, that unopened packs, boxes and even cases of its brands regularly trade on the secondary market, sometimes years after their initial release. Due to this fact, it is Leaf’s policy to address all customer service inquiries up until 12 months following a product’s release and only for the original purchaser of the sealed product (from authorized Leaf Dealer/Distributor). After one year, however, it becomes exceedingly difficult to maintain replacement inventory. Also, unopened product that is more than one year old is subject to unforeseen damage due to excessive handling, which is out of Leaf’s control.
It is Leaf’s policy to replace cards that show evidence of factory damage as they come out of packs or boxes. Leaf officials believe in delivering to its customers just what they paid for. However, Leaf cannot be responsible for replacing cards that show minor indications of wear or cards that are purchased after they’ve been removed from packaging.
We request that customers with any issues please send us an email to CS@LeafTradingCards.com prior to sending in your card. Please include the card information; what is wrong with it; and a JPEG of the damaged card if possible. This will allow us to research if we have a replacement card for you. We cannot guarantee that we will have an identical replacement card for you – especially if it’s a multi-colored memorabilia swatch card – but we will send you the best card we have in our replacement inventory to make up the difference.
Condition Requirements: Leaf Trading Cards guarantees a condition of NM-MT (BGS 8) on all cards using Metal technology and Near Mint (BGS 7) on all other Leaf manufactured cards. These guarantees apply only to cards manufactured by Leaf Trading Cards and any issue with condition in regards to a card received in a buyback product will be handled on a case by case basis. Cards must be sent to Leaf Trading Cards by the original owner and any card that changes ownership is not eligible for replacement due to damage that could occur during process of changing ownership. Proof of purchase, which will be used to establish original ownership, of the exact product will be required for any card sent to Leaf Trading Cards for replacement.
Machine-Numbered Cards: In replacement situations, only hand-numbered cards will replace machine-printed cards. This is important information to know because once your damaged card is sent to Leaf the original card will be destroyed.
Show Redemption Cards: Leaf Trading Cards cannot offer customer service on any of its show redemption cards. There are simply no show replacements cards available. If a card is discovered damaged at the same show, it will be replaced on site at Leaf ‘s booth.
Where to Send: All customer service inquires should be directed to us at CS@LeafTradingCards.com. If mailing in a damaged card for replacement, please include a copy of your email correspondence with Leaf along with proof of purchase, your name, full address and email address inside the envelope or package your send. We recommend that you add tracking to your package to insure its safe delivery. Please mail customer service cards to:
Leaf Trading Cards
c/o Customer Service Dept.
4717 Plano Parkway, Suite 150
Carrollton, TX 75010
Waiting Period: The normal waiting period for customer service requests is six-to-eight weeks from the date of receipt.
Thank you for your continued support of Leaf Trading Cards. Your patience and loyalty are very much appreciated.